Warranties & Returns

Exchange | Right of return for consumers
You have the right, if an item does not correspond to you, to return it to us unused and original packaged within 14 days. You will either receive a credit – the amount – will be credited to your customer account – or refunded to your bank account. Costs incurred by us (such as postage and packaging) are deducted. The purchase contract becomes effective upon receipt of the goods by your approval. The approval shall be deemed to have been granted if you do not send us another message or return the delivered goods within the 14-day approval period. After approval, you also have the right of withdrawal described below.

All returns to us must be sent “free of charge.” We do not cover postage costs for returns. Excluded from exchange and return are books, videos, promotional items, exhibits as well as custom-made items and items showing signs of wear. No return or exchange for business customers. Packages returned “non-free” to us are not accepted and are therefore automatically returned to the sender at the sender’s expense. Excluded commercial supplies to business customers.

Warranty | Warranty
The warranty conditions of the goods are based on the voluntary warranty provisions of the respective producer or supplier. We will be happy to inform you about the corresponding warranty periods and warranty conditions. The warranty claims are governed by the statutory provisions. The statutory warranty period is 24 months. In any case, the purchase invoice must be submitted to settle the warranty/warranty. The costs for transport, packaging and insurance are communicated before delivery. The postage costs shall be borne by the customer.