Warranties & Returns

Exchange - Right of return for consumers/customers

Commercial deliveries to business customers are excluded.
If you are not satisfied with an item, you have the right to return it to us unused and in its original packaging within 14 days. You will either receive a credit note from us - the amount will be credited to your customer account - or refunded to your bank account.  Any costs incurred by us (e.g. postage and packaging) will be deducted. The purchase contract becomes effective upon receipt of the goods by your approval. Approval is deemed to have been given if you do not send us any other notification or return the delivered goods within the 14-day approval period. After approval, you are also entitled to the right of withdrawal described below.
All returns to us must be sent “carriage paid”. Postage costs for returns are not covered by us. Excluded from exchange and return are books, videos, promotional goods, exhibition items as well as custom-made products and items that show signs of wear. No returns or exchanges for business customers. Parcels returned to us “freight collect” will not be accepted and will therefore be automatically returned to the sender at the sender's expense. Commercial deliveries to business customers are excluded.

Guarantee - Warranty

The guarantee conditions of the goods are based on the voluntary guarantee conditions of the respective producer or supplier. We will be pleased to inform you about the relevant guarantee periods and conditions. Warranty claims are governed by the statutory provisions. The statutory warranty period is 24 months.
The purchase invoice must always be presented to process the guarantee/warranty.
We reserve the right to check this. If it is a warranty case, the inspection is free of charge. If it is not a warranty case, the costs of the inspection will be charged. You will be informed of these in advance.
The costs for transportation, packaging and insurance will be communicated before delivery. Postage costs shall be borne by the customer.